The Pitch with Amy Summers

Encore Episode 746 - Avoid Absorbing Responsibility

Just because they are mad doesn’t mean it’s your fault. Learn how to stop reactively apologizing and fixing it. #ThePitch #INICIVOX #VirtualMentorship

Encore Episode 804 - Start with Empathy

Now may not be a good time. Learn how to better frame what you want to say and when you should say it. #ThePitch #INICIVOX #VirtualMentorship

Encore Episode 742 - Find Something To Sympathize With

Defense is not always the best offense. Learn how to look beyond the upset and find the source of the pain. #ThePitch #INICIVOX #VirtualMentorship

Encore Episode 741 - Depersonalize It

It’s not about you. Learn how to not take it personally so you can get to the root of the upset. #ThePitch #INICIVOX #VirtualMentorship

Encore Episode 839 - One Question At A Time

It’s really hard to tell if someone is mad on email. Learn how to simplify your replies before jumping to conclusions. #ThePitch #INICIVOX #VirtualMentorship

Encore Episode 745 - Hear The Person Out

Anger and invalidation don’t mix. Learn how to listen first, fix second. #ThePitch #INICIVOX #VirtualMentorship

Encore Episode 798 - If It’s Paid It’s Not Publicity

Don’t be a sellout. Learn how to tell the difference between paid and earned media. #ThePitch #INICIVOX #VirtualMentorship

Encore Episode 838 - Make “Yes” Your First Move

It’s the word everyone wants to hear. Learn how to start out on a positive note to obtain agreement. #ThePitch #INICIVOX #VirtualMentorship

Encore Episode 749 - Determine the Root Cause

Tap into your curiosity. Learn how to ask why to better assess the source of anger. #ThePitch #INICIVOX #VirtualMentorship

Encore Episode 696 - Stonewalling Is A Chicken Game Not To Be Played

When you deliver the apology, they win. Learn how to respond when communication is at an impasse. #ThePitch #INICIVOX #VirtualMentorship